FAQ

How do I register?

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on goinggreens.in is absolutely free.

Do I have to necessarily register to shop on goinggreens.in?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 

What are your delivery charges?

There is Free Standard Shipping on orders above Rs.599. Rs 50 will be shipping charges on all orders below Rs.599.

Can I change my delivery address?

Mail us at orders@goinggreens.in or Call us at +91-95602 72096 within 24 hours of placing the order to change your order information. Please note that after your order is shipped you cannot change any details on your order.

When will I receive my order?

All goods are dispatched within 2-3 business days. Upon dispatch we will send you a notification email/message. Most of the orders are delivered within 7-8 working days from the date when the order is placed. Please note it can take longer due Covid 19 restrictions, during Festive and Sales Rush . Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

 

I do not remember both my login ID and password. How do I get it?

Please share your order number or your registered contact number at orders@goinggreensin and request for your login ID & password. Your login credentials will be provided by our customer support team.

I forgot my password. Please help.

Step 1: Click on My Account at the top right corner of the website to access the login window.

Step 2: Click on Forgot Your Password link on the bottom right of the login window.

Step 3: Enter your registered e-mail ID.

Step 4: Instructions to reset the password will be sent to your registered email.

 

What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking, and Bank Transfer.

If you choose Bank Transfer as the Payment Options, Please call us on +91-95602 72096 and confirm the same or send us an email on order@goinggreens.in with the payment details.

Is it safe to use my credit card or debit card on your website?

We have gone to great lengths to make your shopping experience safe and secure. You can use your credit/debit card without any worries; we have processes in place to keep the customer data safe and secure.

 

What are the modes of refund available?

- If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of payment like UPI, PayTm or Bank Transfer we make the refund to your Bank Account.

- Your details which we require for refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code.

- Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.

What is the cancellation and refund policies?

Our cancellation policy is simple. Customer can modify/cancel their order within 24 hours of placing an order, by writing a mail to "order@goinggreens.in" or call on +91-95602 72096 from 10:00 am to 5:00 PM (excluding Sundays and Holidays).

What is your return policy?

If a wrong/defective product is delivered, then you are requested to send us a photo of the damaged/defective/Wrong Product within 24 hours of delivery of your order and we would replace your product. In some cases where you are not satisfied with the quality, you are required to send the Product back to us at your expense, and inform us for the same by an email at order@goinggreens.in or call at +91-95602 72096 and we will communicate you the return process accordingly.

 

I am a corporate/ business. Can I place orders with goinggreens.in?

Yes, we do bulk supply of products at special prices to corporate. Please contact as at enquiry@goinggreens.in to know more.

I want to buy larger quantity, can you provide discount?

Yes, we will provide discount, email us on enquiry@goinggreens.in or contact us on +91-95602 72096

 

How do I contact customer service?

Our customer service team is available from Monday to Saturday, from 10 am to 5 pm. They can be reached at +91-95602 72096 or via email at care@goinggreens.in

What are your timings to contact customer service?

Our customer service team is available from Monday to Saturday, from 10 am to 5 pm.

How & where I can give my feedback?

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at care@goinggreens.in, or call us on +91-95602 72096 and we will do our best to incorporate your suggestions into our system.